Recently, the National Health Commission and the National Administration of Traditional Chinese Medicine issued a notice to implement the theme activity of improving medical experience and enhancing patient experience throughout the country from 2023 to 2025, to further solve the people's urgent problems of seeing a doctor, and to ensure that the people enjoy the high-quality development results of public hospitals. Starting from the perspective of patients, this themed activity proposes a total of 20 specific measures from 6 aspects around the entire process of seeking medical treatment. Innovate concepts and services to advance and enhance patients' pre diagnosis experience. Medical institutions can use artificial intelligence to improve the appointment diagnosis and treatment system, improving the accuracy of appointments; Explore the pre visit mode for follow-up patients. Simplify the process, innovate models, and enhance the outpatient experience of patients. By reengineering the outpatient process, shorten the retention time of patients in the outpatient department; Optimize the outpatient environment and improve medical comfort. Consolidate and expand, enrich the connotation, and enhance the patient's hospitalization experience. By establishing and improving the daytime medical service system, improving clinical pathway management, promoting mutual recognition of examinations and tests, and promoting the application of appropriate technologies of traditional Chinese medicine, we will improve the inpatient medical service system. (Outlook New Era Network)
Edit：qihang Responsible editor：xinglan
Source：People.cn
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