Zhejiang: The Temperature of People's Livelihood in Digital Reform
2023-05-24
At present, Zhejiang's digital government and digital government are continuously deepening into the field of people's livelihood, bringing more convenient government services to the general public. Recently, reporters have been experiencing "one thing, one window, and all" in multiple places in Zhejiang, experiencing the temperature of people's livelihoods in digital reform. Entering the service hall of the Gongshu District Government Service Center in Hangzhou, there were not many people waiting in line and everything was in order. I didn't expect it to be so convenient. I brought an ID card, filled out a form, went to a window, and submitted it. "Uncle Wu, who was handling various retirement matters, praised repeatedly. The person in charge had informed him that the retirement procedures had been completed on the spot and he could receive his first pension next month. It is understood that in the past, handling retirement related procedures required filling out more than 10 forms and working in multiple departments. In 2019, Zhejiang launched the "One Thing" joint service for enterprise employee retirement, which integrates multiple departments involved in retirement approval, social security, medical insurance, enterprise retirement service centers, housing provident fund, and other related matters based on the needs of the masses. By reshaping the existing business processes, we have achieved multi departmental collaborative handling of retirement matters, which not only reduces the number of errands for the public, but also reduces many tedious and complex review tasks for staff. "said the head of the Enterprise Retirement Approval Department of the Gongshu District Human Resources and Social Security Bureau. What if the applicant is unfamiliar with the offline process and cannot operate online? The reporter saw that at various service points in the service hall, there were volunteers wearing red vests and government service coordinators wearing blue ribbons standing. Some of them guided the masses to use their phones to complete related business transactions on their own, while others organized materials, copied materials, and filled out forms one-on-one to help solve the problem of answering questions. Chen Xifen is a government service coordinator at the Gongshu District Government Service Center. We have served over 20 people this morning. When encountering elderly people, pregnant women, and people with disabilities, we will accompany and act on behalf of them, "said Chen Xifen. It is understood that multiple windows in multiple regions of Zhejiang have achieved a new model of government service that prioritizes online services, with self-service as a supplement, and windows as the bottom line. The reporter saw in Cixi City, Ningbo, Zhejiang that the service mode of grassroots service points is also constantly being renovated. The "One Network Connection" hall workbench and self-service terminal have arrived at the grassroots level in the township, and window personnel have also come to the people's side. Citizen Zhou Bo is one of the beneficiaries of this digital reform service model. At the beginning of this year, she requested to inherit her parents' house in Changming Village, Guanhaiwei Town, and her younger sister voluntarily relinquished her inheritance rights. In the past, when handling such property inheritance matters, the masses were often troubled by various cumbersome business processes. With the help of the staff, Zhou Bo and sisters quickly completed the online notarization process after the township grass-roots level set up the "Notary E-Pass" certification office. After receiving the certificate processing information from the backend of the notary office, they conducted an offline review and quickly issued a notarized certificate, which was mailed to the parties involved, saving them the trouble of traveling to the city again and again. Our online 'Notary E-Pass' enables applicants who meet the requirements to handle both in and out of Cixi, "said Wang Wenjia, director of the Cixi Notary Office. In 2022, the number of online applications through the' Notary E-Pass' accounted for 60.82% of the total notarization volume. Now this innovative digital government initiative has been listed as a promotion project in Ningbo City. From "maximum run once" to "zero run" to
Edit：He Chuanning Responsible editor：Su Suiyue
Source：Xinhua
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