According to a report in the Jerusalem Post on the 28th, the Israeli national rescue organization "Red David Shield" has deployed an artificial intelligence based speech recognition system in the center of its emergency dispatch center, which can transcribe the voice of emergency telephones into text in real time and assist staff in handling calls with poor call quality. "The Red David Shield Society" calls this the world's first intelligent speech recognition system specifically designed and adapted for emergency dispatch centers. The system was developed by the Israeli AudioCodes company and has been used in the "Red David Shield" for two years. Its algorithm specifically "learns" professional vocabulary such as medicine and emergency situations, especially enhancing the recognition ability of emergency scene conversations. Currently, the system operates only in Hebrew, but plans to expand to almost all languages in the short term. President and CEO of AudioCodes, Sabotai Adlesberg, said that the accuracy of AI voice transcription solutions has significantly improved, and in some cases can even exceed human capabilities, such as being able to process and analyze low or bass quality speech and present it to listeners. Eli Jaffe, Deputy Director General of the Red David Shield Society, said that in an emergency, if the caller is on the verge of death, may be very weak, or there are many shouts and other sounds around, it is difficult for the recipient to immediately understand what has happened. The new intelligent speech recognition system can recognize keywords such as gunshots, chest pain, car accidents, and coma, and will remind answering staff to pay special attention to these words. This allows staff to provide the most effective advice to callers and emergency teams. (Liao Xinshe)
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