Recently, the service pacesetter competition activity of "creating a heart to serve you and me" of Beijing Unicom is in full swing. The SVIP exclusive service team of the customer service operation center stands out among many excellent teams with the service characteristics of "speed, more temperature, more caring for innovation". In order to further build the reputation of "near joy and far distance" service and implement the action requirements of the White Paper on High Quality Service, the SVIP exclusive service team of Beijing Unicom Customer Service Operation Center continued to focus on the two aspects of "basic service quality improvement+innovative service creation", and successfully completed the important tasks of service guarantee for the 2022 Beijing Winter Olympic Games and Winter Paralympic Games, Practice the high-quality service concept of "efficient, agile, innovative and considerate" with practical actions, and deepen the central enterprise responsibility of China Unicom as "the national team, the main force and the pacesetter". Efficient linkage and excellence will not lose the trust of the Winter Olympics. The solution of every customer problem of the Winter Olympics contains the efforts of the team to find the best solution, and also contains the wisdom of the team to promote the efficient solution of problems. During the Winter Olympic Games and the Winter Paralympic Games, team members went all out to solve more than 300 "problems in the circle", and received 12 letters of praise from customers. Once, Tian Lizi, a team member, received a phone call. The customer said that he had not received a batch of mobile phone numbers he applied for. He hoped that he could help solve the problem so as not to affect the guarantee of subsequent events. Knowing the situation, Tian Lizi immediately started to check. After checking, he found that the customer's order was cancelled due to the failure to upload his ID card. After finding out the reason, she immediately coordinated multiple departments to place new orders, and followed up each link by phone. Within 2 hours, the number card will enter the distribution link; The next day, the number card was delivered to the customer. The customer who received the number card expressed his gratitude and said that Unicom had chosen the middle number as the "2022" segment with great care, which was very memorable and would be retained for a long time. Helping the elderly and solving customer problems through personalized service In practical work, members of SVIP's exclusive service team often brainstorm and share their own experience, sort out communication skills and business handling experience into a book, compile a "Complaint Handling Manual", develop solutions to multiple customer problems, and forge the team's "solution power" persistently, so that each customer has a better service experience. A customer, Ms. Li, once reported that she could not get through to her husband when she called him, and the two could not meet due to physical reasons. She was very anxious about this and hoped that Unicom would help her confirm her mobile phone status. Yang Yan, a team member, undertook this task. After repeated investigation, she concluded that the problem should be on the mobile terminal. After communication, Yang Yan confirmed that Ms. Li's mobile phone is a dual card mobile phone, and the experienced one suggested Ms. Li to replace the card slot immediately. With Yang Yan's reassurance and patient guidance, Ms. Li finally succeeded in replacing the card slot, and the signal of her mobile phone reappeared. During the guidance, Yang Yan kept her voice warm and slow. She said: "Elderly customers need help most. To solve their communication problems is to provide them with a convenient lifestyle, which is the real meaning of our service." Effective and innovative
Edit：wangwenting Responsible editor：xiaomai
Source：xinhuanet
Special statement: if the pictures and texts reproduced or quoted on this site infringe your legitimate rights and interests, please contact this site, and this site will correct and delete them in time. For copyright issues and website cooperation, please contact through outlook new era email：lwxsd@liaowanghn.com
Sci-Tech
Recommended Reading Change it 
Home
