According to the CBRC website on July 27, recently, the Consumer Rights Protection Bureau of the China Banking and Insurance Regulatory Commission released the "notice on insurance consumption complaints in the first quarter of 2022" (hereinafter referred to as the "notice"). The "notice" shows that the number of claims disputes complaints of PICC property insurance ranks first among property insurance companies; Ping An Life ranked first among life insurance companies in terms of sales disputes and surrender disputes. The circular pointed out that in 2022, the CBRC adjusted the statistics and notification criteria of consumption complaints, and consolidated statistics and notification of repeated complaints. After the adjustment, the CBRC and its dispatched offices received and forwarded 26545 insurance consumption complaints involving insurance companies in the first quarter. Among them, 9373 cases involved property insurance companies, accounting for 35.31% of the total complaints; 17172 life insurance companies, accounting for 64.69% of the total complaints. The circular pointed out that in the first quarter of 2022, the median number of complaints about property insurance companies' 100 million yuan premium was 411 / 100 million yuan, and the median number of complaints about 10000 insurance policies was 0.43 / 10000; The median number of life insurance companies' 100 million yuan premium complaints is 120 pieces / 100 million yuan, the median number of 10000 insurance policies' complaints is 0.23 pieces / 10000 pieces, and the median number of 10000 person times' complaints is 0.08 pieces / 10000 person times. Sunshine SINOSURE and Zhonghui mutual insurance ranked among the top two property insurance companies in the amount of 100 million yuan premium complaints. The complaints of 10000 insurance policies of sunshine SINOSURE, Pacific Anxin agricultural insurance and Jiulong property insurance ranked among the top three property insurance companies. Fosun United Health and Sino US liantai life ranked among the top two life insurance companies in terms of the amount of 100 million yuan premium complaints. Xinmei mutual life ranks first among life insurance companies in the number of complaints against 10000 insurance policies. The number of complaints of love life ranked first among life insurance companies. The number of complaints about 10000 insurance policies and 10000 person times of Junlong life insurance and Three Gorges life insurance ranked first among life insurance companies. The circular pointed out that property insurance companies involved in 6958 claims disputes, accounting for 74.23% of the total complaints of property insurance companies; 830 sales dispute complaints, accounting for 8.86%. PICC Property and casualty insurance ranks first in the number of claims disputes and complaints among property insurance companies. PICC Property Insurance and Ping An Property Insurance ranked among the top two property insurance companies in terms of sales dispute complaints. Property insurance companies involved 5729 complaints about motor vehicle insurance disputes, accounting for 61.12% of the total complaints of property insurance companies; There were 816 complaints about insurance disputes, accounting for 8.71%. The number of motor vehicle insurance disputes and complaints of PICC P & C ranked first among property insurance companies. Ping An Property Insurance and PICC Property Insurance ranked among the top two property insurance companies in terms of the number of warranty insurance disputes. The circular pointed out that life insurance companies involved 8244 complaints about sales disputes, accounting for 48.01% of the total complaints of life insurance companies; 4729 surrender disputes, accounting for 27.54%. Ping An Life ranked first among life insurance companies in terms of sales disputes and surrender disputes. Life insurance companies involved 7301 disputes and complaints about ordinary life insurance, accounting for 42.52% of the total complaints of life insurance companies; There were 3928 complaints about disease insurance disputes, accounting for 22.87%. Ping An Life ranked first among life insurance companies in terms of the number of disputes and complaints about ordinary life insurance. Ping An Life Insurance and Xinhua Life Insurance ranked among the top two life insurance companies in terms of the number of complaints about disease insurance disputes. (Xinhua News Agency)
Edit：Wei Li Bin Responsible editor：Yi Bing
Source：chinanews.com.cn
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