(Figure: the Consumer Council received 522 complaints about takeaway platforms in the first half of this year, an increase of 36% over the same period last year.) The demand for takeout has increased under the epidemic, and complaints involving takeout platforms have also increased. The Consumer Council received 522 complaints about takeout platforms in the first half of this year, up 36% from the same period last year. In addition to the old problems such as delayed delivery of meals and wrong delivery of meals, there are also new disputes involving monthly fee plans and membership systems. For example, there are platforms that launch monthly fee plans with various discounts, but the discounted take away price is more expensive than the price of hall food; Another consumer deleted the billing application that claimed to be free to try during the membership welcome period, and his credit card account will continue to be charged monthly fees thereafter. Some citizens subscribe to members of a takeout platform every month to get discounts, and find that the discount price of takeout is more expensive than the original price of the restaurant. The platform shows that the takeout can enjoy a 75% discount. The wonton noodles with the original price of 40 yuan will be 30 yuan after the discount, but when receiving the meal, it is found that the price of hall food is only 30 yuan. The citizen also took out the fried beef River on the same platform. After the discount of 75 yuan on the platform, it was 59.2 yuan, even higher than the original price of 56 yuan in the store. Afterwards, the takeout platform said that the restaurant had the right to decide the price of restaurant and hall food, so the price would be different. Some citizens tried a takeaway platform app and deleted it when they felt it was inappropriate, but they continued to be charged a monthly fee until they checked the monthly statement of their credit card eight months later. Encourage citizens to check the "membership plan" regularly The Council stressed that it is understandable for the takeaway platform to launch various preferential or membership systems to seize the market, but misleading sales practices may damage the goodwill of the platform, and urged the takeaway platform to improve price transparency and clearly list the relevant fees and terms. The Council also reminded consumers not only to focus on the various concessions offered by the platform, but to compare in detail the pricing of the platform charges, the differences between the platform and the hall food, the restrictions on preferential conditions, and whether to hide the charges. For example, if you register for a paid membership "free trial", you should carefully look at the details of the concessions and the charges after the trial period. At the same time, deleting the app does not mean stopping the service. Therefore, citizens are advised to check the "membership plan" and "purchase record" regularly and pay attention to the monthly statement charges. (Xinhua News Agency)
Edit：Li Jialang Responsible editor：Mu Mu
Source：takungpao.com
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