Do practical things in the hearts of the people
2022-06-16
There is nothing trivial about the needs of the masses. On March 28 this year, Beijing Fengtai District People's court officially launched the "one-stop litigation service window" on the basis of accurately grasping the judicial laws and basing itself on the actual situation of the court, highlighting the five keys of "one-stop, intensive, integrated, intelligent and efficient", so as to maximize the intensification of window functions and promote the comprehensive optimization and upgrading of litigation services. As of May 27, the "one-stop litigation service window" that has been open for two months has received 2385 visitors. 106 people have handled more than three affairs and 512 people have handled more than two affairs at one time. The average handling time is only 6 minutes. More and more parties have experienced "zero distance", "zero threshold", "zero errand" and "all-round" litigation services here. Intensive and efficient, new windows bring new weather "I thought it was troublesome. I had to run several windows. I didn't expect it to be done so soon!" Ms. Li, the first party received on the first day of the "one-stop litigation service window" of Fengtai District Court, appreciated this service. Ms. Li is very old. She doesn't have a smart phone and can't access the Internet. She is used to going there in person for many things. On March 28, she transferred two buses and hurried 20 kilometers to the Fengtai District Court to pay legal fees. However, when she entered the court, Ms. Li was worried. She didn't remember who the judge was or who to look for. Careful litigation service personnel found that the old man was at a loss, immediately asked the old man about the matters to be handled in the hospital, and guided the old man to the "one-stop litigation service window". After patient communication, the window staff inquired the accurate information of the case according to the old man's ID card, and successfully contacted the trial team responsible for the case to help the old man successfully pay the litigation fees and exchange for the invoice. The whole process took less than 10 minutes. In order to build a modern litigation service system that is intensive, efficient, diverse, convenient, accurate, open, interactive, integrated and shared, Fengtai District Court took the lead in realizing intensive window functions and launched the "one-stop litigation service window". The window integrates the work functions of 4 departments and 6 working groups, and integrates 12 functions, such as paying litigation fees, case information query, and legal document delivery, to break down departmental barriers, open up business systems, and maximize the depth and breadth of litigation services. "The appeal of the people is the starting point and foothold of our work. We always aim to 'only enter one door, run at most once, and do not run at best'. We strive to provide more high-quality and efficient litigation services, and truly reduce matters, links, times and time." Talking about the original intention of setting the window, Linyun, vice president of Fengtai District Court, said. Make concerted efforts to resolve disputes in one window In order to continuously improve the intensive function of the "one-stop litigation service window", the court of Fengtai District adheres to the working concept of integrating social governance and dispute resolution in litigation services, defines the division of responsibilities among all departments of the court, the process of handling matters, docking with the responsible person, satisfaction return visit, notification and supervision, and formulates four work orders, including contacting judges, receiving visitors from the public, making an appointment for file borrowing, and making complaints and suggestions, Form a "1+n" rapid response work system linked by the whole hospital, and constantly promote the modernization of the trial system and trial capacity with the optimization and upgrading of litigation services as the traction. According to wangyanhua, the person in charge of the case filing division (Litigation Service Center) of Fengtai District Court, in the face of the diverse judicial needs of the people, if the window can handle it immediately, it will be completed on the spot; If it needs to be handled jointly, the order shall be sent to the relevant courtroom and team immediately. After receiving the order, the response subject must deal with it substantively within the specified time limit to ensure that the people's demands are responded in a timely and complete manner, so as to achieve "one-time number acquisition, one-time window acceptance, one-stop service and one-time success". Ms. Jin, in her 60s, tasted the benefits of the "1+n" mechanism. On April 22, in the process of paying legal fees and announcement fees for Ms. Jin, the receptionist at the window learned that Ms. Jin had a minimum living allowance certificate, then explained the relevant procedures to her patiently and meticulously, and took the initiative to contact the judge in charge to help her apply for fee reduction, which finally saved Ms. Jin nearly 1000 yuan. At present, relying on the "1+n" mechanism, the window has sent a total of 156 assistance notices to various departments, formed 88 work orders for contacting judges, all of which have been promptly replied and handled, and jointly solved more than 50 people's appeals. Closed loop service, small window anchoring the people's livelihood For different visitors, the "one-stop litigation service window" adheres to the working concept of "asking more questions about everything, and making the service closer", adopts measures according to local conditions and people, provides more humanized and personalized litigation services, and achieves practical results in the hearts of the people. Ms. Hou is a single mother. On April 27, in order to apply for compulsory alimony, she brought her 1-year-old child to the Fengtai District Court. At the end of April, a new round of epidemic broke out in Beijing. Effective nucleic acid test certificates are required to be provided when entering the court to file a case. As the case involved the child's basic living security, Ms. Hou was very urgent and could not wait for the results of the nucleic acid test. At that time, liuxinru, a window staff member who was receiving outside the hospital, learned about Ms. Hou's difficulties and immediately helped her contact Li Chen, a police officer who filed a case for review. After doing a good job in preventing and controlling disinfection and sterilization, Li Chen went outside the hospital to review and collect the case filing materials and helped Ms. Hou successfully file the case. It took less than 10 minutes before and after. "I thought it would be useless without a nucleic acid test certificate. Unexpectedly, the Court opened the window to 'outside the hospital' during the epidemic." Ms. Hou praised. Wangyanhua said that in the past two months, the window has received more than 100 person times of special groups of the elderly, the weak, the sick, the disabled and pregnant, received 2 letters of praise from the masses, gave oral praise more than 100 times, and returned 88 visits to the masses, with a 100% satisfaction rate. "The court of Fengtai District will pay close attention to the people's urgent difficulties, worries and pain points in the process of 'litigation', pay more attention to the system concept, legal thinking and strong base orientation, constantly explore innovative litigation service measures that are convenient, beneficial and beneficial to the people, constantly improve the people's court's ability to resolve disputes and serve the people in the new era, constantly summarize the grass-roots experience of promoting the rule of law in social governance, and comprehensively improve the people's access to justice Sense of happiness, sense of security. " Zupeng, party secretary and President of Fengtai District Court, said. (outlook new era)
Edit：sishi Responsible editor：xingyong
Source：http://rmfyb.chinacourt.org/paper/html/
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