5g new call trial commercial full moon: user perception is not obvious, these questions need to be solved
2022-05-12
"I'm playing a game, a telephone game is disconnected", "I'm chatting on wechat video, I'm using a telephone network card", "I can't visualize the video when making a call" Have you encountered the above "slot points" in your daily life? Now 5g new calls have been tried for commercial use. Theoretically, these problems can be solved. It has been one month since the trial commercial use of 5g new call announced by the operator. Have users started to use it? How do you feel? Users' perception of 5g new calls is not obvious On April 12, China Mobile announced the launch of 5g new calls. On April 26, China Unicom and China Telecom jointly announced the interconnection of 5g new calls. According to reports, 5g new call is a new generation of call products based on 5g network environment. Data map. Photographed by China News Agency reporter Chen Jimin Compared with the original call, 5g new call has many advantages, such as low delay, stable call quality, and uninterrupted incoming call network. 5g new calls are easy to use. There is no need to download app or applet. Users do not change card, number, package or add friends. 5g new calls also support high-definition video calls, screen sharing and remote collaboration, and send files and videos during calls. I'm not even afraid to call "waiguoren", because it can also realize real-time translation between Chinese and English in the process of calling. However, the reporter learned in the interview that users' perception of 5g new calls is not obvious. Many consumers said, "wechat can be used to play video, which is very convenient." "What is a 5g new call? Is it different from the original call?" In these cases, 5g new calls can be used The reporter also learned in the interview that some users said they wanted to experience it, but even if they used 5g mobile phones to make calls, they couldn't find 5g new call video options. The customer service of a telecom operator told Zhongxin finance and economics that at present, several conditions need to be met if you want to use 5g new calls, that is, both parties use 5g terminals and are within the coverage of 5g network. Generally, there is a video call option, which does not need to be opened. The default is 5g new calls. 5g new call display. Drawings provided by the operator. The reporter learned that at present, not all 5g mobile phones on the market support 5g new calls, and some 5g terminals need to be supported after upgrading the software. According to China Unicom and China Telecom, at present, many models of mainstream 5g mobile phones, including glory, Huawei, Samsung, Xiaomi and other brands, have been supported. In terms of tariff, 5g new calls are almost the same as the original calls. They are charged on time and for a long time, giving priority to the consumption of resources in the package. Video and voice calls are charged in the same way and at the same price. Even high-definition video calls do not consume traffic, and of course, they will not generate traffic charges. "Now, no matter 4G package or 5g package, as long as 5g new calls are used, the priority deduction is the call minutes in the package." China Mobile customer service also said that 4G package users can also use 5g new calls. Commercial potential of 5g new calls to be developed As mentioned above, China Unicom and China Telecom claim to realize 5g new call interconnection. What about China Mobile? The relevant staff of China Mobile told Zhongxin finance and economics, "China Mobile's 5g new calls were opened earlier. At that time, the other two in China had not been opened, so the 5g new calls of the three operators were not synchronized. At present, the 5g new calls of the three operators are interconnected. This laid the foundation for the national 5g new calls." In addition, some operators said that in addition to meeting the daily communication between users, 5g new calls can also be widely used in enterprise customer service. For example, ticket operators can push flight information and order entry according to users' needs under the customer service call interface to help users select and lock tickets more intuitively and quickly. "Scenic spot operators can push scenic spot introduction videos, ticket booking windows, service entrances, etc. under the customer service call interface, so as to timely promote scenic spot ticket purchase, hotel reservation and other consumption activities." China Telecom and China Unicom said they had opened 5g new call ultra clear video voice call services in Shenzhen, Hangzhou, Zhengzhou, Tianjin and other cities. It is reported that the two operators will open more than 100 major cities in May, and other regions will also open one after another. (Xinhua News Agency)
Edit：Li Ling Responsible editor：Chen Jie
Source：Chinanews
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