Express single ads have "benefits"? Anhui Consumer Protection Commission: stop "flickering"!
2022-01-17
"1 yuan iPhone", "free: 1 box of instant noodles", "free: 3 pairs of warm socks"... Do these QR code small advertisements at the bottom of the package express list really have free "benefits"? Therefore, Anhui Consumer Protection Commission tested, counted and analyzed 1111 samples of express orders from November 11, 2021 to December 25, 2021. It was found that these "benefits" could not ensure the authenticity and safety. It is suggested that consumers should not scan the code easily. More than half of the express orders including advertisements come from "three supplies and one delivery" Among the 1111 samples of express orders collected, 674 samples contain advertisements, accounting for 60.67%, that is, at least 6 people in every 10 receive advertisements on the package list. Among the 674 samples of express orders with advertisements, Yunda express and Yuantong express account for more than 20%, and Zhongtong and Shentong account for more than 15%. "Three connections and one arrival" (Yuantong, Zhongtong, Shentong and Yunda) express orders with advertising account for more than 70% of the total sample. In other words, most of the express single advertisements that consumers come into contact with in their lives come from "three supplies and one delivery". In the survey on the proportion of express orders with advertising in the samples owned by express companies, Anhui Consumer Protection Commission found that Baishi Express has the highest proportion of advertising, and more than 80% of express orders have advertising; Followed by Jitu express, Yunda express, Yuantong express and Shentong express. More than 70% of the express orders have advertisements; The third echelon is Zhongtong express, and more than 60% of express orders have advertisements. This means that among the couriers that consumers often contact in online shopping, more than half of the package express orders sent by express companies have advertisements, and the proportion of express orders including advertisements is more than 60%. Research shows that it is difficult to withdraw cash and has never won free "benefits" In the code scanning test of 674 Express single samples with advertisements, Anhui Consumer Protection Commission found that the most frequent advertisements were the "cash every day and cash every second", accounting for 39.32%, that is to say, nearly 4 Chengdu were this advertisement. The results show that this kind of cash collection process is that consumers need to constantly invite friends to help, obtain lottery opportunities, and then continuously accumulate, exchange and link up through a series of things such as gold coins and lucky values, so as to make up for the withdrawal amount. After some people in the group invited nearly 20 friends to help, they failed to withdraw cash, and no one in other participants finally withdrew cash, but they all downloaded the app and promoted the activity "free". In the test, advertising accounted for 22.11% on the promotion page of a "pick-up welfare society". However, investigators have never won any of the awards in the above advertising language. The so-called awards have a clear promotion purpose. No awards are really "free" mentioned in the advertising text. Many advertisements have to fill in detailed personal information before the lottery, and even the promotion content has been "suspended" due to suspected fraud. Customer service response of the express company: the advertisement is not released by the express company and does not need to be responsible for it The test results show that there are more advertisements for the "pick-up welfare society" turntable lottery in the face lists of Shentong, Yuantong, Zhongtong, Baishi and Yunda express. When Anhui Consumer Protection Commission sought a solution from the "four links and one Da" express company on the grounds of "winning the award and no feedback after collecting personal information on the page", it did not get an effective solution. Anhui Consumer Protection Commission's survey of major express companies shows that almost all express companies believe that as long as the advertisement is not published by themselves, they do not need to be responsible for it. During the consultation, the customer service of some express companies said that because these advertisements are not advertisements of express companies or published by express companies, even if consumers encounter problems, express companies cannot solve them. Anhui Consumer Protection Commission reminds: express companies are obliged to review the content Anhui Consumer Protection Commission said that no matter who the advertisement publisher is, advertisements should not be pushed on packages to consumers without the consent of consumers. Express companies have the obligation and responsibility to strengthen management in the process of providing package transportation services for consumers, and shall not push advertisements without the consent of consumers. Anhui Consumer Protection Commission suggested that publishers of Express single advertisements should stop using the so-called "welfare" as a gimmick to deceive consumers. Express companies have the obligation and responsibility to review the contents of their "positions" to ensure that the contents printed on the express list do not infringe on the legitimate rights and interests of consumers, otherwise they will bear corresponding legal responsibilities. At the same time, Anhui Consumer Protection Commission also reminded consumers that the "benefits" such as "free pumping", "to be received" and "1 yuan pumping" in the express single advertisement can not ensure the authenticity and safety. Consumers should be careful not to scan the code easily after seeing the advertisement. (outlook new era)
Edit：Yuanqi Tang Responsible editor：Xiao Yu
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