Focusing on the needs of taxpayers and payers, Beijing launched new measures for tax services
2021-12-07
Recently, the State Administration of Taxation and Beijing Municipal Bureau of Taxation held a business application scenario press conference in Beijing, focusing on five replicable and promotable business application scenarios to present the new breakthroughs and achievements made by the capital in deepening the reform of tax collection and management from point to area. Zheng Huaiyuan, a first-class inspector of the State Administration of Taxation and Beijing Municipal Bureau of Taxation, attended the press conference. It is understood that the Beijing Municipal Taxation Bureau focuses on the urgent problems of taxpayers, payers and taxpayers, makes innovative use of new technologies such as blockchain and artificial intelligence, focuses on tackling key problems, and launches a series of application scenarios for optimizing tax service business, so as to build a smart Beijing taxation with "four Modernizations" and "four pioneers". In the eighth major supervision of the State Council, the typical experience of "building 'smart tax' in Beijing to promote the implementation of policies benefiting enterprises and the people" was praised in a circular. In 2021, the first batch of 18 tax repercussions of Beijing Municipal Taxation Bureau was launched. The highlights of the enterprises were excellent. The application of the scenes was promoted. Besides the conference, the Beijing tax bureau's "Eighteen convenience people and benefit people's innovation service scene" appraisal activities will be launched in Beijing tax official account. The tax collector selected the most popular excellent business application scenarios. It is reported that the "customized e-service" is to integrate the event handling and message push in the top 10 independent business modules of tax payment on the platform of Beijing Electronic Taxation Bureau, gather system data such as big data platform, Electronic Taxation Bureau and core collection and management, record taxpayers' tax habits and behavior preferences, and "label" and "draw" portraits for taxpayers through "one look and three reminders" Conduct personalized push. Skillfully use the "plus" integration service to unify the entrance and centralized display of what should be seen and done; "Minus" multi head query to reduce the time cost of taxpayers' tax handling; "Multiply" tax dividends, combined with the customization of "tax dividend bill of taxpayer payer", so that taxpayers can enjoy tax dividends in time; Eliminate "eliminate" risks, provide taxpayers with all-round escort such as customized information push and dynamic early warning, and help build a new tax service system with "wide coverage of customized services". "Online guidance office" remote real-time interaction, through the combination of "intelligence + labor", provides real-time interactive consulting services for taxpayers and payers on the platform of Beijing Electronic Taxation Bureau, creating an "immersive experience" for both tax enterprises and taxpayers. Supported by data technology, apply "knowledge base + search engine + semantic recognition" technology to improve the intelligent level of robot; Introduce the concept of customer relationship management, integrate a variety of data information, and help tax cadres understand the "one household" panoramic information of taxpayers; Multi thread concurrent execution technology is adopted to realize one to many efficient Reply of manual customer service. It integrates consultation, tax guidance and preliminary examination, and provides accompanying tax handling consulting services to guide taxpayers on "what to do". In October, the total number of online guidance and office consultation in the city reached 61513 times, with a month-on-month increase of 50.34%, the average monthly guidance and office satisfaction exceeded 99%, and the satisfaction of the electronic tax bureau was 99.89%. At the same time, the Beijing Municipal Taxation Bureau has created a "one-stop" cloud service of "automatic approval, automatic old inspection, online application and logistics distribution" for value-added tax invoices, accurately serving more than 1.8 million taxpayers in Beijing. In the process of invoice verification, through the "credit + risk" analysis of tax big data, we took the lead in realizing the automatic approval of VAT invoices "all kinds of tickets, all processes and all lines". The approval time of VAT invoices of normal business taxpayers was shortened from the longest 20 working days in the past to immediate completion, and ran out of the "Beijing speed". In the process of invoice collection, the "invoice E-Delivery" service is launched to realize that invoice collection "stays at home". The proportion of invoices collected through "invoice E-Delivery" has reached 70% in all invoice collection businesses. In the process of invoice verification, the country took the lead in introducing "flow computing" technology, calculating up to 10000 data per second, so as to realize the "second completion" of invoice verification. Taxpayers can apply for VAT invoices online 365 days a year, so as to ensure that "online services do not close". The second-hand housing transaction tax payment business realizes "intelligent tax calculation", which can automatically collect cross departmental "blockchain" shared data according to the business information submitted by taxpayers online, call AI audit rules in real time, and complete all tax audit processes in 1-3 minutes. This function integrates and uses the "blockchain" data sharing function of multiple departments such as taxation, registration, housing construction and civil affairs, including automatically calling the property right registration data to judge the house nature, calling the spatial positioning service to judge the house pricing area, calling the marriage registration data to judge the family housing situation, calling the tax history data to verify the original value information of the house, etc, Realize that there is no manual intervention in the whole process of tax handling of second-hand housing transactions, and reduce the original processing time of "waiting in line for one day on site" to "online 1-3 minutes to produce results". After paying online, taxpayers can obtain electronic tax payment vouchers immediately and complete all tax related processes without leaving home. Relying on big data analysis and artificial intelligence technology, provide taxpayers with application free, automatic and active tax rebate. Increase the limit of small tax rebate from 500 yuan to 5000 yuan, cancel the circulation of paper materials in the whole process of taxpayers' application for tax authorities and Treasury bank return, unify the audit standards of various departments, and realize the electronic second level data transmission of the whole chain and cross departments. In the process of final settlement and payment of enterprise income tax, the system automatically pre filled in refundable tax, exempted taxpayers from filling in application forms and submitting application materials. 41000 enterprise income tax taxpayers in the city experienced one click tax rebate. After the "full automatic refund" business was launched, big data 2 seconds operation screened out the unpaid vehicle and vessel taxes in the city in recent three years. The robot completed the process in 1 second and pushed it to the Treasury for refund, transforming the previous "face-to-face, paper delivery" working mode into an "intelligent and digital" working mode. It is understood that in the next step, the Beijing Municipal Taxation Bureau will continue to focus on Reform in accordance with the deployment requirements of the opinions, plan innovation with an open vision, and launch new tax service measures in various forms, pragmatic, efficient, intelligent and convenient in batches, so as to effectively enhance the satisfaction and sense of gain of taxpayers and payers, so that taxpayers and payers can enjoy more reform dividends. (outlook new era)
Edit：Ming Wu Responsible editor：Haoxuan Qi
Source：people.cn
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